CSR Specialist

13th month salary and Yearly Performance Bonus
Saturday and Sunday off work
Shuttle Bus from Hanoi - Company - Hanoi

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
• Accepting order inquiries from customers or clients and responding with follow up queries: quotation, order, control inventory and shipping schedule to customer;
• Corporate with other departments, vendors and forwarders;
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries;
• Following up with customers to ensure high-level satisfaction and determining future requirements;
• Process documents related to Import-Export, Custom and payment process (Bill, Invoice…);
• Record details of inquiries; making weekly, monthly sale and inventory report to managers;
• Communicate and coordinate with internal departments;
• Follow up on customer interactions.

1. Education & Knowledge: University degree, prefer major in economics, marketing, finance or equivalent;
2. Experience: at least 3-5 years of experience in customer service field, especially in electronics industry;
3. Foreign language skill: English (advanced level: both written & spoken); Chinese communication is a plus;
4. Computer skill: good at Excel, data analysis & reporting;
5. Other skills: Good communication & negotiation skill, good problem solving skill, good customer service skill;
6. Character:
- Proactive and ambitious to develop a career in an international company;
- Honest, flexible to adapt to different work environments;
- Patient & resilient to deal with customer.

KCN Yên Phong (Khu mở rộng), Yên Phong, Bắc Ninh, Việt Nam
Hanoi, Vietnam
Bac Giang, Vietnam