Customer Services Supervisor Logistics

Thu nhập cạnh tranh
Hưởng đầy đủ các quyền lợi theo quy định của luật: phép năm, bảo hiểm, thưởng 13…
Du lịch mỗi năm 1 lần

• Manage and take care of import/export shipments
• Manage and lead the customer experience agency team; (Strong in customs declaration, liquidation report, customs report is a plus point)
• Handle issues related to Logistics activities.
• Develop and optimize chatbox capabilities through continuous training: Handle important reports or reports assigned by the Director or Manager
• Coordinate with Planning Department/Customer/Vendor/Vendor to prepare import-export shipping documents and closely monitor to ensure smooth shipping and delivery:
• Monitor and update production status and ship schedules for customers; Work closely with functional departments to align Logistics and Purchasing activities with the overall business plan.
• Track and analyze key performance metrics such as average handle time, abandonment rate, etc;
• Train and develop a team of customer experience agents;
• Manage escalated customer complaints and ensure timely resolution;
• Prepare and present various reports to the management team;
• Support continuous improvement of processes to enhance customer experience Perform additional tasks as assigned by the Director

• Bachelor's degree or equivalent work experience in a customer service role
• Minimum 4 year of experience in a customer service/support team leader position
• Proficiency in language English both written and spoken
• Strong analytical skills with proficiency in MS Excel and data analysis
• Ability to multitask, prioritize and meet deadlines
• Oriented to problem solving and troubleshooting
• Must having experience in logistics
• Willing to work flexible hours including weekends and nights as required

Tầng 3 Tòa nhà Pax Sky, 13-15-17 Đường Trương Định, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh