Technical Executive
CÔNG TY TNHH ÂM NHẠC YAMAHA VIỆT NAM
Thương lượng
01/11/2023
Email: [email protected], [email protected]
1. CÁC PHÚC LỢI DÀNH CHO BẠN
13th-month salary and annual bonus
Premium Healthcare package
Minimum 12 annual leaves + 6 company holidays leave per year
Premium Healthcare package
Minimum 12 annual leaves + 6 company holidays leave per year
2. MÔ TẢ CÔNG VIỆC
1. Overall purpose
• Ensure that customers have a positive experience with Yamaha's products and services by offering technical assistance, resolving issues, and maintaining a high standard of customer satisfaction.
• Serve as a bridge between the technical aspects of a company's products or services and the customers with main responsibilities revolving around providing technical assistance, guidance, and support to customers.
2. Key responsibilities and duties
• Technical Customer Support: Provide technical support and resolve technical issues for customers related to Yamaha's music products, including musical instruments, audio equipment, and other related products.
• Technical Consultation: Offer technical guidance on the use, maintenance, and basic repairs of Yamaha products to customers via phone, email, or other online channels.
• Troubleshooting: Identify and resolve customer technical issues, guiding them through necessary steps to address the problem or perform basic repairs.
• Information Management: Maintain detailed and accurate records of customer interactions and transactions in Yamaha's CRM system.
• Customer Education & Training: Instruct customers on how to use Yamaha products effectively and safely. Contribute to the creation and maintenance of user guides, FAQs, and online resources to empower customers to find answers independently.
• Customer Interaction: Interact with customers professionally, courteously, and assist them in resolving of their issues.
• Monitoring and Reporting: Gather customer feedback and report common issues or suggest improvements to products or service processes, fully record in the system.
• Ensure that customers have a positive experience with Yamaha's products and services by offering technical assistance, resolving issues, and maintaining a high standard of customer satisfaction.
• Serve as a bridge between the technical aspects of a company's products or services and the customers with main responsibilities revolving around providing technical assistance, guidance, and support to customers.
2. Key responsibilities and duties
• Technical Customer Support: Provide technical support and resolve technical issues for customers related to Yamaha's music products, including musical instruments, audio equipment, and other related products.
• Technical Consultation: Offer technical guidance on the use, maintenance, and basic repairs of Yamaha products to customers via phone, email, or other online channels.
• Troubleshooting: Identify and resolve customer technical issues, guiding them through necessary steps to address the problem or perform basic repairs.
• Information Management: Maintain detailed and accurate records of customer interactions and transactions in Yamaha's CRM system.
• Customer Education & Training: Instruct customers on how to use Yamaha products effectively and safely. Contribute to the creation and maintenance of user guides, FAQs, and online resources to empower customers to find answers independently.
• Customer Interaction: Interact with customers professionally, courteously, and assist them in resolving of their issues.
• Monitoring and Reporting: Gather customer feedback and report common issues or suggest improvements to products or service processes, fully record in the system.
3. YÊU CẦU CÔNG VIỆC
Required working experience
• At least 02 years of experiences at executive position/ or 1 year experience at the same level in electronic products (Audio/Instrument).
• Experienced in electronic repairing.
Required qualifications
• University graduated, Faculty of technology or customer service
Required languages
• Fluency in English required (both in written and verbal).
Required knowledge and skills
• Proactive
• Good teamwork
• Problem-solving skill.
• Active listener and working under pressure
• Time management
• Communication, persuasion and transferring the information skills
II. Salary:
• Negotiable
** Working Location: 198/8, Le Hong Phong, Tan Binh Ward, Di An City, Binh Duong Province
Nippon Express warehouse (Lien Anh warehouse zone)
• At least 02 years of experiences at executive position/ or 1 year experience at the same level in electronic products (Audio/Instrument).
• Experienced in electronic repairing.
Required qualifications
• University graduated, Faculty of technology or customer service
Required languages
• Fluency in English required (both in written and verbal).
Required knowledge and skills
• Proactive
• Good teamwork
• Problem-solving skill.
• Active listener and working under pressure
• Time management
• Communication, persuasion and transferring the information skills
II. Salary:
• Negotiable
** Working Location: 198/8, Le Hong Phong, Tan Binh Ward, Di An City, Binh Duong Province
Nippon Express warehouse (Lien Anh warehouse zone)
4. ĐỊA ĐIỂM LÀM VIỆC
201-203 Cách Mạng Tháng 08, P.4, Quận 3, TP. HCM